Client Spotlight: TechnaGlass CEO Troy Mason celebrates 25 years

InfiniTeam would like to congratulate our client Troy Mason. This year marks the 25th year for his business TechnaGlass, Inc. What a milestone!


Low-cost rock chip repair and AU-TroyMason002-900x350advertising in a prime location on Salt Lake City’s State Street ignited Troy Mason’s business back in 2002. Mason is CEO of TechnaGlass, which celebrates its 25th year in business this year. The company experienced tremendous growth the past decade after Mason decided to lower the standard price on chip repairs for windshields.

“I started this company just like everybody else with rock chip repairs for $60, and I’m sitting at my first location on State Street next to I-15—a prime location—and I see all this traffic going by and only getting three windshield repairs a week,” Mason says.

He possessed all the skills as the technician, store manager and owner at his first location, but at a rate of three jobs a week, Mason knew his business could quickly close. Opportunity struck when he noticed a neighboring business advertised with a pole sign along State Street, and he asked if he could use a portion of the sign to advertise his business.

“So I hung a sign that said ‘Rock Chip Repair $9.95 Anytime’,” Mason says. The sign could be seen by drivers on State Street and I-15. “That did the trick. I went from three windshield repairs a week to 30 in a day.”

Mason learned the business from his father, who worked in the industry his entire life. “It was his first job after he got out of the Marine Corp.,” Mason says about his father, Bruce. “My father spent his last 21 years working for me at TechnaGlass.”

Mason grew up in West Jordan and served in the Air Force for eight years. He returned to Utah to purse a degree in electrical engineering at the University of Utah.

“I was able to get a job doing piece-rate work on Monday, Wednesday and Friday while I went to school. I could do it on my own schedule. But the company said they wanted me to go full-time so they could use my truck and I didn’t want to go full-time. So I basically got fired from that company,” Mason says.

During his senior year at the U, his college workload became difficult while he installed glass as often as possible. Mason’s roommate told him that he should just install glass full time.

“He told me that I was making more money with windshields than I ever would as an electrical engineer. … I still tease him and tell him he was just tired of doing my homework. I didn’t finish my senior year,” Mason says.

TechnaGlass still operates a shop close to its first location at 2390 S. State Street in Salt Lake City, but has expanded to 40 locations in 10 states.

“Our key to success has been focusing on the customer and a commitment to quality installation, along with free lifetime rock chip repair for those who buy a windshield,” Mason says.

The company employs 240 people and offers a four-week course along with a textbook to train new technicians. TechnaGlass plans to continue to expand nationwide as cash flow permits.

“Right now we’re focused on corporate growth and finding the best auto glass markets in the U.S.,” Mason says.

Insuring Teen Drivers

Did you know that vehicular fatalities are the leading cause of death for U.S. teens. And though fatality rates for teens have steadily dropped since 1975, teens remain 3 times more likely to crash per mile driven than adults.

Thankfully, you can play a big part in keeping your teen safe. To help you navigate through this important milestone in your child’s life, here are 9 tips covering everything from safety to saving money on car insurance for teenage drivers.

If you have any questions on insuring your own teen driver, please feel free to give our office a call.

1. Invest in a safe-driving courseThe more practice young drivers have behind the wheel, the better. Since inexperience results in many teen motor vehicle accidents, approved safe-driving courses can help teens gain experience and helpful skills. Check with your state’s department of motor vehicles to get an approved list.

Safe-driving courses can be taken online or in person and usually last anywhere from 6 to 12 hours. Most courses are affordable, but it never hurts to shop around. And while you’re looking for ways to save, don’t forget to ask your insurer about a car insurance discount for taking an approved safe-driving course.

2. Get the safest car for your teen driver.  When it comes to choosing the right car for your teen, safety and reliability are key. Choose the safest car you can afford. Whether you buy a brand-new car or a used model, look for advanced safety features like front and side air bags, antilock brakes, head restraints, and electronic stability control. If a crash occurs, these safety features can be lifesavers.

Before you settle on a vehicle, make sure you check the Insurance Institute for Highway Safety’s (IIHS) Top Safety Picks for the crash test rating of the car you have in mind.

3. Implement your own graduated licensing program.  Even if your state has an excellent graduated drivers licensing program, consider implementing your own set of rules until you’re comfortable with your offspring’s driving skills.

  • Restrict nighttime driving: The IIHS reports that most fatal crashes for young drivers occur between 9 p.m. and midnight, so it’s a good idea to take away the keys after 9 p.m.
  • Limit the number of passengers: It may be fun for your teen driver to play chauffeur to his or her friends, but studies have shown that the presence of passengers actually increases accident risk. Teen drivers are more likely to be distracted when they have friends in the car, and the presence of peers also leads to riskier driving practices.
  • Supervise driving: Even though your child may be a bona fide licensed driver, he or she still lacks the necessary experience to handle difficult driving situations.

4. Have a heart to heart.  Driving is a privilege — make sure that your young driver knows it. Before you hand over the keys, clearly spell out your expectations for good driving behavior.

A parent-teen contract detailing your policies regarding passengers, alcohol use, texting while driving, speeding, etc. — and the consequences should your child fail to live up to his or her responsibility — will make sure that you and your teen are on the same page.

5. Practice what you preach.  Set a good example for your young driver. Drive safely, buckle up, and avoid distractions (like texting, talking on the phone, or eating) behind the wheel.

6. Discuss driving costs. If your child has to pay for some car-related expenses (gas, a portion of the monthly insurance premiums, oil changes, etc.), chances are he or she will take driving more seriously and be safer on the road. So make sure your child knows who will pay for what and, when possible, have your teen help out with the cost of car ownership — even if it’s just buying gas every once in a while.

7. Set a zero-tolerance drinking policy.  The statistics for underage drinking are sobering. According to the Center for Disease Control, youth aged 12 to 20 consume 11% of all alcohol in the U.S. So though you might like to avoid the subject, turning a blind eye to teen alcohol use won’t make the problem disappear.

8. Keep a squeaky-clean driving record.  Since every vehicular infraction tarnishes your record and raises your insurance premiums, practice safe driving to keep your record clean. If you’ve added your child to your policy, make sure he or she also follows safe-driving practices. Since speeding is the most common driving violation in the teenage population, make sure your child follows speed limits at all times. (Investing in a vehicle tracking device could be a good option if you’d like to monitor your child’s speed.)

9. Encourage good grades. Aside from helping your young family member advance through life, good grades can also help you and your young driver save on car insurance. If your child is a full-time high school or college student and maintains a high GPA, he or she could be eligible for a Good Student discount.

Setting a Good Safety Example

Utah Business Insurance Company released the following article that we think is extremely when it comes to workplace safety:

Set a Good Safety Example

Have you ever worked with someone who inspired you? A hardworking person can have a powerful influence on his or her team, especially when he or she is working with someone who is new to the job or to the company. As the co-worker of a new employee, consider yourself the most important role model during his or her first few weeks. Your attitude and your respect of policies and safety procedures could save his or her life!

Be a Safety Mentor

You know that the workplace is full of potential hazards. At , we have stressed the importance of doing your job the safe way, and we’ve given you a wealth of knowledge about the risks of the job and ways to stay safe. When you are working around others, especially if they are new to our workplace, it is your turn to share that knowledge to protect them and yourself.

It may take a while for new employees to adjust and feel like they fit in on the job. Those that have never held a job before or were employed by a firm with a weak safety program will need considerable safety instruction and leadership. While managers will attempt to train them in workplace safety as thoroughly as possible, employees will naturally look to you for advice and information. Their early impressions of the way you value safety will set the stage for their future work habits.

Lead by Example

In this important transition time, your actions will speak louder than your words. If you are careless, you demonstrate to a new employee that safety is not important at . If you try to impress others by wearing jewelry or loose clothing that can be hazardous on the job, you are ultimately putting new employees that are learning from and imitating you in danger.

On the other hand, some new employees may come from firms that emphasize safety just as much as we do. In that case, their personal respect for you will grow when they see that you care about workplace safety just as much as they do.

You are aware that debilitating accidents are a reality in the workplace. Be sure that your new co-workers are aware of the danger, too. Doing so will keep everyone at our worksite safe.

Think again of that co-worker who has inspired you, and do your best to keep him or her in mind when you are working with new employees. Everyone will be safer when you make a good impression on a new employee, so do your part. Now is your chance to inspire!

You can view the full article here.

First Aid Basics

An accident requires prompt action to help employees who are injured. For example, if you are in the company of one of your co-workers who trips and starts bleeding, your knowledge of simple first aid basics may be essential.


Should you or a co-worker receive a cut, the most important action is to stop the bleeding immediately. Have the victim lie down, then apply direct pressure on top of the wound with a sterile pad or the cleanest piece of cloth you can find. If the cloth becomes saturated with blood, keep adding more pads or cloth and secure them with a bandage.

If the wound is on an arm or a leg, and the blood flow is particularly hard to stop, you can try pressing on the brachial or femoral arteries to reduce the flow. Always seek immediate medical attention for any profuse bleeding.


You may also need to work with chemicals from time to time. Whenever possible, put on appropriate personal protective equipment (PPE), including goggles and gloves. Should chemicals get into the eye, use the emergency eyewash station. If one is not provided or nearby, dilute the chemical by pouring water into the eyes. Pour at least a quart of water into the corner of the eye so that it runs over the surface and flows out the other side.

If chemicals get onto the skin, wash the area repeatedly with large amounts of water. Remove any contaminated clothing. Check the label on the chemical to see if any additional steps should be taken.

Call 9-1-1 if dizziness, nausea, chest pains or shortness of breath are present.


If a foreign particle gets embedded into the eye, do not try to remove it like you would a chemical. Instead, have the victim lie flat, place a sterile pad over the eye, bandage it in place, and get medical help immediately. Avoid movement that could drive the particle deeper into the eye. If the particle is under the eyelid or floating on the surface of the eyeball, you can try removing it with the corner of a clean piece of cloth. But never rub the eye to get it out.


An accident often brings on a condition called shock. A person suffering from shock may exhibit the following symptoms:

  • Weakness
  • Confusion
  • Cold, pale, clammy skin
  • Nausea
  • Vacant eyes with dilated pupils

To help someone in shock, place the victim on his/her back with feet elevated, unless head or chest injuries are present. Then, raise the head and shoulders with pillows. Next, place blankets over and under the body to conserve body heat. Don’t administer any fluids unless expert medical help is delayed for at least 30 minutes. If that is the case, then give him/her half a glass of plain, lukewarm water every 15 minutes. Discontinue fluids if the person becomes nauseated.

Remember, first aid is the best immediate response to an injury, but you should always seek appropriate medical attention afterwards.

Construction Fall and Safety Equipment

Fall protection and safety is a major concern at the workplace. In fact, OSHA cites injuries from falls as one of its top 10 worksite injuries.

Falls and falling objects can result from unstable working surfaces, ladders that are not safely positioned and misuse of fall protection. Workers are also subject to falls or the dangers of falling objects if sides and edges, floor holes and wall openings are not protected. Any time you are working at a height of six feet or more at the workplace, you must be protected.

Unprotected Sides, Wall Openings and Floor Holes

Unprotected sides and edges, wall openings or floor holes can be very common. If these sides and openings are not protected, injuries from falls or falling objects may result. Use at least one of the following whenever you are exposed to a fall or six feet or more above a lower level:

  • Guardrail systems
  • Safety net systems
  • Fall arrest systems

Additional Safety Precautions

  • Cover or guard floor holes promptly after creating them.
  • Construct floor hole covers so they will effectively support two times the weight of workers, equipment and materials that may be imposed on the cover at any one time.
  • Use fall prevention systems like guardrails, rather than protection systems like safety nets or fall arrest devices.


You also increase your chances of falling if you are using portable ladders that are not safely positioned each time you use them. While you are on a ladder, it may move or slip from its supports. You may also lose your balance while getting on and off an unsteady ladder.

Take the following fall protection measures when using ladders:

  • Position portable ladders so side rails extend at least three feet above the landing.
  • Secure side rails at the top to a rigid support and use a grab device when a three-foot extension is not possible.
  • Make sure that the weight on the ladder will not cause it to slip off its support.
  • Inspect ladders for cracked, broken or defective parts prior to each use. If a ladder is broken, tag it as defective and remove it from service.
  • Don’t apply more weight on a ladder than it is designed to support.
  • Only use ladders that comply with OSHA standards.

Avoiding Slips and Falls

A janitorial employee was scrubbing the steps and floors with water and a cleaning agent. An observant worker realized that soon, dozens of employees would be going down these steps for their lunch break. This person then took the proper action to avert this potentially dangerous situation and set up a wet floor sign.

Do Your Safety Part

Slips and falls account for millions of work-related injuries every year, and an unguarded wet floor is just one of the many possible causes. It is important to spot unsafe conditions that could lead to slips and falls, and do what you can to prevent them.

There are various ways to suffer slips and falls while working. You can slip and lose your balance, you can trip over objects left improperly in your walkway, or you can simply fall from an elevated position to the ground. To avoid slips and falls, be on the lookout for foreign substances on the floor, such as:

  • Deposits of water
  • Food
  • Grease or oil
  • Sawdust
  • Soap
  • Other manufacturing debris

Even small quantities are enough to make you fall.


Good Housekeeping Counts

When entering a building from outside or from debris areas, clean your footwear thoroughly. Snowy and rainy weather requires a doormat at each entrance to allow for complete wiping of shoes. Avoid running, walk safely and do not change directions too sharply.

Beware of tripping hazards. Trash, unused materials or any object left in aisles designed for pedestrian traffic invites falls. Extension cords, tools, carts and other items should be removed or properly barricaded off. If equipment or supplies are left in walkways, report it so the proper personnel can remove it. Also, keep passageways clean of debris by using trash barrels and recycling bins.

Practice Prevention

Walk in designated walking areas. Short cuts through machine or other manufacturing areas can cause accidents. Concentrate on where you are going – horseplay and inattention leaves you vulnerable to unsafe conditions. Hold on to handrails when using stairs or ramps. They are there to protect you should a fall occur. If you’re carrying a heavy load that hampers your ability to properly ascend or descend stairs, use the elevator or find help.

The worst falls are from elevated positions such as ladders, and can result in serious injury or death. Learn and practice ladder safety and the proper use of scaffolding. For example, when climbing, use a ladder of proper length that is in good condition. Keep it placed on a firm surface. Do not climb a ladder placed on machinery, crates, stock or boxes. Keep the ladder’s base one foot away from the wall for every four feet of height. Don’t over-reach. Always have control of your balance when working from a ladder. Never climb a ladder with your hands full, and always transport tools in their proper carrying devices.

Slips and falls occur every day. The extent of injuries and their recurrence can be minimized through proper safety knowledge, good housekeeping and practicing prevention.

Accident Prevention

We all know that safety is important, but do you realize just how costly a workplace injury can be? When all is said and done, injuries can cost business owners hundreds of thousands of dollars. The extra expense to pay for injuries has a powerfully negative effect to a company’s bottom line.

Why is profitability also an important issue to you? The only way that a company can stay in business is to operate at a profit, and that ability can be threatened by a serious workplace injury.

The Real Cost of Workplace Injuries

It may be surprising to hear that most companies do not have a high profit margin—3 percent is about average. Expenses take a large chunk of the income, and competition limits how much we charge for the products and services we provide.

Each time an accident occurs, the cost of the injury must be subtracted from profits. Consider the following two examples:

  • At a 5 percent profit margin, an extra $20,000 in sales or income is needed to compensate for a $1,000 injury.
  • If the profit margin is nearer to 1 percent, an additional $100,000 worth of new income is necessary to maintain that profit level for the same injury.

As you can see, each adds up to a lot of extra sales just to compensate for a single injury. Plus, every time a worker gets hurt on the job, other employees are affected too. You may need to work extra hours to make up for lost production, the cost of insurance can go up, or the company may be forced to make difficult budget decisions such as cutting hours or jobs.

Also, recovering from an injury can mean time away from work, reduced compensation, painful rehabilitation and frustrating adjustments to daily life.

Practice Prevention

Though operating at a profit is essential to our success, our top priority is to keep our employees safe and healthy. That’s why we are counting on you to help practice good safety principles. Safe work behavior will contribute directly to our bottom line as well as to everyone’s job security. By observing safety precautions, we can limit on-the-job accidents.

It is always wiser to spend a bit more time doing the job safely than to risk getting a serious injury. Be sure to always follow our safety guidelines and stay alert for unsafe conditions. Think of practicing good safety as both pain-free and profitable—a win-win situation for everyone!

TOP 5 Workers’ Comp Claims & Ways to Reduce the Risk of Injury in the Workplace

Check out this short video on the Top 5 Workers’ Compensation claims & their most frequent causes, then scroll down to read more about how you can reduce the risk of injury in your own workplace:

#1 Injury resulting from Workers’ Comp claims: STRAINS & SPRAINS

#1 Cause of injury in the workplace: Improper handling of materials

Below are a few helpful tips to reduce your risk of a work-related injury:

  1. Be aware of your surroundings. Know and understand the hazards that may be present around your work station. Try and steer clear of dangerous situations, and make sure to always be alert of the machinery surrounding you!
  2. Use tools and machines properly. Take necessary precautions and don’t take any shortcuts when operating heavy machinery. Learn the proper way to use your machines and/or tools to reduce the risk of injury.
  3. Do what you can to prevent slips, trips, and falls. Helping to clean up spills or leaks, keeping aisles and exits clear of items, reporting damaged flooring to your supervisor, and wearing proper shoes are all ways to avoid any injuries that may result from slipping or falling at work.
  4. Keep your workplace clean and clutter-free! When a work station becomes cluttered it increases the likelihood of a cut or laceration injury. Most importantly, keep stairways, exits, aisles and doorways free of clutter, and dispose of any tools or materials you don’t need. In the event of an emergency you don’t want to get stuck trying to move through an overcrowded exit!


Client Spotlight: 1 Source Business Solutions – One of the fastest growing private companies in America!


1 Source Business Solutions has been ranked #320 on Inc. 5000’s 2016 list of fastest-growing private companies in America!

InfiniTeam would like to congratulate our client 1 Source Business Solutions. 1 Source also provides payroll and human resources benefits to InfiniTeam Insurance.

1 Source Business Solutions is a Professional Employer Organization (PEO) with over 40 years combined experience. Headquartered in Salt Lake City, Utah, they operate in 15 states across the country, specializing in Employee Benefits, Payroll Administration, HR compliance and consulting, and Workers’ Compensation Administration for any sized company. They even offer a full-service staffing and recruiting department, working to fill positions for Contract / Temporary, Contract-to-Hire / Temp-to-Hire, and Direct Hire positions across all industries.

If you would like to inquire more information on 1 Source Business Solutions and the services they provide, you may visit their website at or you can reach them at 801.352.2333


Other Rankings honoring 1 Source this year include:

#4 Top Salt Lake City Companies

#5 Top Human Resource Companies

#11 Top Utah Companies

Click here to see the 2016 Inc. 5000 Full List

InfiniTeam Spotlight: Dave Riding & Kathy Jewell – WCF Advisory Council Members


We stand proud of our crew representing InfiniTeam as key members of WCF’s councils!

InfiniTeam Producer of 11 years, Dave Riding, has been a member of the Agent Advisory Council for the Workers Compensation Fund since 2012. Kathy Jewell works as Account Manager for many producers here, having been with InfiniTeam since 2011. Jewell became a member of the WCF Account Manager Advisory Council in April of this year. She has been a part of the insurance world since 1985 and we are happy to have her on our team.

Thank you both for all of your hard work!